We all recognize that better decisions follow reliable data collection. However, obtaining it remains a challenge. Too often we accept a penetrating glimpse of the obvious or past practice since it is safe and efficient to keep doing what we have always done. Unfortunately, this tendency keeps us in an echo chamber where old assumptions reside and reverberate.Read More
Innovation. The very word conjures breakthrough products, magazine covers, and celebrity status. But those associations are too good to be the whole story. It requires a closer, more balanced, look. Innovation comes at a cost to leaders, teams and the organization.